Shipping policy
General Information
We strive to ship out orders on the same business day or the next business day after the order has been placed. Please note that during holidays, Friday afternoons, weekends, and physical inventory audits, we may take up to 3 business days to ship orders. Digital products are not charged shipping fees. Links for digital products are provided on the confirmation page at the completion of the purchase transaction.
Order Processing
Once an order is placed, it usually takes 3-7 business days for processing. The processing time may vary depending on size, or if there are any complications with the order. If your order is still processing after 7 business days, please notify us.
Shipping Timeframe Estimated delivery times are as follows:
- Nearby regions (Arizona): 3-5 business days
- Central regions: 4-7 business days
- Distant regions: 7-14 business days
- Delivery time does not include Saturdays, Sundays, or holidays.
Tracking Information
Tracking for your order will be emailed to you once your order has been shipped. Tracking updates are typically available within 1 day of shipping.
Customer Responsibility
Customers are responsible for entering the correct address at checkout. Any additional costs that arise from incorrect address entry will require the customer to pay for the shipping cost to reship the package to the correct address. We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address entered at checkout that the customer failed to correct.
Shipping Methods and Costs
- $5.50 shipping on orders, based on weight.
- Free Shipping on orders over $49.
- Paid shipping costs are calculated at checkout and are based on the weight of your package.
Unclaimed, Refused, or undeliverable Packages
If you wish to reship an unclaimed, refused, or undeliverable package, you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will not be sent back until new shipping costs are paid by the customer.
Lost or Stolen Packages
If your tracking shows that your package has not been delivered and there is an unexplained delay, please feel free to contact us for assistance. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then, feel free to file a claim with the appropriate delivery service.
Customer Support
Your satisfaction is our priority. If you have any issues or concerns about your order, please reach out to us at support@jcsfowlerco.com, and we will be happy to assist you, or send a message though our Contact page.
Secure Packaging
We take great care to ensure that your items are securely
packaged to prevent damage during transit.
Order Changes and Cancellations
Once an order is placed, it cannot be changed or canceled. Please review your order carefully before finalizing your purchase.
Contact Us
For any questions about your order, please contact us at
support@jcsfowlerco.com.